Help
Support
Tell us what happened, what you expected, and the device you were using. We will help you find the next step.
Effective July 25, 2026Account and sign-in
Help with email, phone, Apple or Google sign-in, verification, sessions, or account access. For permanent removal, see the account deletion instructions.
Plans and Sparks
Questions about creating, updating, joining, canceling, or finding a Plan or Spark.
Messages and notifications
Help with chats, message delivery, invitations, interests, or notification settings.
Reports and safety
Use the in-app report flow when possible so the relevant content is attached automatically.
Contact support
Email support@thrillzin.com. Include your thrillzin handle, the approximate time of the issue, and screenshots that do not expose someone else’s sensitive information.
When to expect a response
We aim to acknowledge general support and privacy requests within three business days. Safety and security reports are prioritized for review within 24 hours. If someone is in immediate danger, contact local emergency services rather than waiting for an email response.
Security issues
If you believe you found a vulnerability, do not publicly disclose it or access information that is not yours. Send details to support@thrillzin.com.